Privacy Policy

Dr. Mohammad Alfagih Hospital is committed to protect the rights of all its E-services users. We hereby commit to keep all critical information and data confidential. The following announcement has been prepared to illustrate the procedures we follow in collecting and publishing information and data.

Collecting and Using Information

• Our servers automatically gather the IP addresses of e-services users. The IP address is the number associated with your computer, and it allows other computers connected to the Internet to identify the source of data, in addition to collecting information about the user's browser and search engine but without identifying the user.
• Using the IP address helps us solve any problems arising on our Servers, including statistics about the utilization of the e-services (such as some users, the language of the computer used, etc.). We never permit any party, other than the technical team of hospital e-services, to know your IP address

Secure Information Transmission

• We assure all users that the hospital e-services relies on the highest security standards to protect their information. We work diligently on encrypting information regarded as sensitive (i.e. credit card information), in addition to any data that should be kept confidential, pursuant to legal requirements.

Cookie Files

• We may save (cookie) files on your computer or similar devices used to enter our e-services when you first visit them. Cookie files are a kind of data that help specify you as a user. They can be used to increase your utilization of the e-services and to better understand needs of the majority of users.
• Most e-services accept cookies as a default. Should you desire, you can modify the settings of your browser, PC, smart phones to refuse all cookies or to alert you when they are sent to your device. Be aware that some e-services of the hospital will not work properly if you refuse cookies. We may or may not link information saved within the cookies with any identifying information entered through our e-services.

Personal Information

• The e-services retrieves your information of the national ID, health insurance policy and similar information like job position and education and other information available on the Government Service Bus (GSB). Our e-services and its applications do not store such information.

Protecting Personal Information

• Your personal information will never be made available to the public without your prior consent. This information will not be circulated, exchanged or sold to any party without your prior consent. Our technical staff is only permitted to handle this information to provide such services of GOV.SA Platform as are consistent with your needs. Your information may, however, be made available to government officials, in the exceptional circumstances that this need should arise. 

Data Retention

• Dr. Mohammad Alfagih Hospital retains personal information only for as long as necessary to provide the requested e-services, fulfill the purposes described in this privacy policy, and comply with applicable legal, regulatory, and healthcare requirements. When personal information is no longer required and there is no legal or regulatory requirement to retain it, it will be securely deleted or anonymized.
• Certain healthcare, transaction, and other records may need to be retained for longer periods where required by applicable laws, regulations, or legitimate healthcare and operational requirements.

Data Deletion

• Users may request deletion of their personal information and e-services account by sending a request to info@dmf.med.sa with the subject "Data Deletion Request". We may request sufficient information to verify the identity of the requester before processing the request.
• We will review and process valid deletion requests in accordance with applicable laws and regulations. Where information is required to be retained for legal, regulatory, healthcare, security, or legitimate business purposes, such information will not be deleted until the applicable retention requirement has ended.

The Right to Know, Modify or Correct Personal Data

• Any user, who has previously provided us with information, has the full right to know, modify or correct their personal information. Changing personal information can be done through the e-services or by sending an email request to info@dmf.med.sa. 

Other Websites

• Our approach to privacy applies solely on our e-services. When connecting to any other website through our e-services, you should carefully read their privacy policy to know how information security and privacy procedures are followed there.

Location

• Our e-services may ask the users to select their location in order to benefit from the provided services based on geographic location.

The Privacy Policy Updates

• Dr. Mohammad Alfagih Hospital has the right to update and change its privacy policy at any time as needed. To check the last update, please click the update date at the bottom of this page.

Accepting Privacy Policy

• Using Dr. Mohammad Alfagih Hospital e-services and its applications mean that you accept this privacy policy. If you are not accepting this policy, you should not use any of the provided e-services of Dr. Mohammad Alfagih Hospital.